Today is the Perfect Day to Improve Customer Experiences (eBook)- $19.99 for Limited Time

A book about the biggest problem in business that people aren’t talking about… how increasingly customer experiences enabled by technology go absurdly wrong, costing time, money, and the goodwill of customers and employees. Includes a collection of visually compelling true stories of customer experiences gone ridiculoulsy wrong that serve as a wake-up call to organizations’ relying on ill-conceived and poorly executed technology.

Enter the world of "Unpaid Customer Labor" and understand how much it is costing your organization.

Stories from various industries including banking, healthcare, retail, cable, electricity, and government along with tools to help you improve your customer experiences. Released January 24, 2024.

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For Limited Time, use UXFRIEND2024 Discount Code to purchase for $19.99